Frequently Asked Questions
How can I get Extraordinary Cupcakes to cater my wedding?
If you would like to schedule a tasting please call or email us to set up an appointment. We will gladly discuss your wedding needs and provide options for delivery and set up for your cake and cupcake desires. Please allow several weeks of notice prior to your wedding date.
Do you make cakes?
We do! We'd be happy to make your birthday, wedding or other special event cake for you and your family. Please call to discuss flavors and decorating options. Please give a few days notice prior to when you wish to pick up your cake.
How often do you bake each day?
We bake 3-5 times a day in an effort to provide you with the freshest cupcake possible. Whenever we have cupcakes left at the end of the day, we take them to the Hospice House or our local fire and police stations. While our cupcakes may be better the next day, we let you make that decision at home. We never serve day old cupcakes to you in our store.
Why do you sometimes sell out?
Believe it or not, we don’t like to sell out of cupcakes. We want you to be able to come by right up until we close (or after – we keep the doors open past closing time if we still have cupcakes) and get cupcakes. Since our cupcakes go to good homes when they are left at the end of the day, we would rather have them left over than sold out. We base our baking on past sales and we bake again as necessary. We make every effort to have product available but sometimes we simply sell out before we close.
To ensure you get the cupcakes you want, call us and place an order and we'll hold your order until you can pick it up. We want to be sure you get the cupcakes you are craving! There is nothing worse than watching a grown man cry because we sold out of the Sinfully Salted Caramel cupcake he loves on each Monday, Wednesday, and Friday.
I want to order a lot of cupcakes -how much notice do you need?
To ensure that we have the flavors you want for larger orders, it is better if you place your order a few days in advance. However, we know that sometimes you just gotta have cupcakes so if we have the cupcakes you want, we’d be happy to box them up and have them waiting for you.
Should I refrigerate my cupcakes?
Please don't - that will dry them out. We make our cupcakes fresh daily, using only the finest ingredients. Our cupcakes are made without preservatives and should be enjoyed on the day purchased. If you plan on storing them overnight, store the cupcakes in an air tight container or wrap the box tightly in plastic wrap. Cupcakes may be stored in this manner for up to 2 days.
Do your cupcakes contain any artificial ingredients or preservatives?
Only our red velvet and banana pudding contain artificial coloring. Any special requests on coloring may also contain artificial colors. All other cupcakes do not contain any artificial ingredients. We use butter, whole milk, eggs, cream, sugar, flour, and other premium ingredients to make our cupcakes the best we feel they can be.
I have food allergies - do you make anything nut, sugar, or dairy free?
We use butter, whole milk, eggs, cream, sugar, flour, nuts, and other premium ingredients. All of our regular daily products contain wheat, sugar, and dairy products and are made in the same area where products containing various nut items are made. Our bakers are meticulous about cleanliness but folks with serious food allergies need to be aware of the presence of these products in our kitchen. We don't yet have egg or dairy free options, but if we get that worked out, we will post it right here and on our MENU page!
Does you offer any gluten-free items?
After much research and testing we found that Chef Thomas Keller’s Gluten Free C4C Flour is the best on the market! We offer fresh baked Gluten Free cupcakes every weekend, we can bake them for you any weekday with a little advance notice & we keep emergency backups in our freezer, just for that last minute "gotta have it" moment!
- It's also worth noting that our Walnut Chocolate Mousse Bars are competely Gluten Free too!
Can I place an order for more than a dozen cupcakes on the same day that I need to pick them up?
YES!! For orders over a dozen, we recommend you order in advance either in person, by phone, or email but we will do everything we can to get your last minute orders filled! NOTE: All advance orders require advance payment.
Can Extraordinary Cupcakes ship cupcakes to me?
Yes we can! We ship anywhere in the Continental U.S. so you can get your fix no matter where your travels take you.
(NOTE: we decline to ship during summer heat - we want our cupcakes to arrive in great shape and dislike the waste in shipping coolers, dry ice, etc.)
Does Extraordinary Cupcakes sell any smaller sizes of their cupcakes?
We do offer a smaller "party size" and "mini" size of many of our cupcakes. Special orders for these need to be placed 24 hours in advance of pick up date.